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Terms and

Application and entire agreement

1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Zentek Digital Investigations Ltd a company registered in England and Wales under number 13430600 whose registered office is at 28 Bentham Road, Lancaster, Lancashire, LA1 4JX (we or us or Service Provider) to the person buying the services (you or Customer or Appointer).

a) The Agreement means the Terms and Conditions together with the particulars in the letter attached hereto addresses to the Appointer;

b) The Appointer means the solicitor, loss adjustor, insurer or persons or Government Department instructing the Expert;

c) The Expert means the person providing the services on behalf of Zentek Digital Investigations Ltd;

d) The Services means the services as described in the letter hereto.

2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


4. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.

5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

6. Words imparting the singular number shall include the plural and vice-versa.


7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

8. In the case of the Appointer being a partnership or unincorporated firm all partners and proprietors thereof shall jointly and severally liable in respect of the performance and observance by the Appointer of the obligations of the Appointer hereunder.

9. Any waiver by Zentek Digital Investigations Ltd of any breach of this agreement by the Appointer shall not be a waiver of any subsequent breach of the same or any other provision of this agreement.

10. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

11. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

12. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

13. The Appointer acknowledges that the Expert relies upon such information being complete and accurate in all material aspects, and that the rights of any third party are not infringed in connection with any such information or materials and the Appointer hereby indemnifies Zentek Digital Investigations Ltd, its principal, employee or contracts against any such infringements.

14. If you do not comply with clause 10, we can terminate the Services.

15. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

16. The Appointer undertakes to give immediate written notification of every hearing, meeting or other appointment at which the Experts attendance will or may be required.


17. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

18. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses and hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services, d) fees, costs, charges and expenses arising in connection with attendance at Court by the Expert in connection with the services. This hourly rate will be charged in full in respect of travelling time, waiting time, conferences, and without limitation to time at the Court.

19. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provision of clause 14 also apply to these additional services.

20. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation and amendment

21. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 30 days from the date of quotation, (unless the quotation has been withdrawn).

22. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

23. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

24. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

25. If no instructions are received or a case is not active for six months, the contract is automatically terminated and no further work will be undertaken, unless otherwise agreed, and there shall be no liability on Zentek Digital Investigations Ltd part for the termination of the contract.


26. We will invoice you for payment of the Fees either:
a) When we have completed the Services, or
b) On the invoice dates set out in the quotation.

27. You must pay the Fees due within 30 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

28. Without prejudice to 27 above, the Appointer shall be responsible to Zentek Digital Investigations Ltd for payment, irrespective of any liability for payment of monies to the Appointer by any third party, Legal Services Commission or the Court without limitation any other person and payment to Zentek Digital Investigations Ltd for the services shall not depend upon any such other payment to the Appointer.

29. It is expressly agreed and declared that payment for the services shall not be reduced or depend upon the result of any taxation in which the Appointer may be involved.

30. Time for payment shall be of the essence of the Contract.

31. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period out above, we will charge you interest at the rate of 10% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

32. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

33. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with you.

34. Receipts for payment will be issued by us only at your request.

35. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Legal Aid

36. Where the Services are provided or are intended to be provided in connection with a case that is funded or part funded or is intended to be funded by Criminal or Civil Legal Aid the Appointer agrees to the following Terms and Conditions in addition, and without prejudice to other Terms and Conditions of this contract:

a) Promptly notify Zentek Digital Investigations Ltd when Legal Aid has been applied for or granted or amended or withdrawn;

b) Apply to the Legal Services Commission for prior authority of the estimated payments for the Services and promptly notify Zentek Digital Investigations Ltd of the result of from time to time;

c) That on each and every occasion the Appointer agrees early disbursement of the Experts fees within 30 days when Zentek Digital Investigations Ltd submits and invoice from time to time;

d) Apply to the Legal Services Commission for interim payment in respect of the Services in both Civil and Criminal Legally Aided cases;

e) The Appointer shall be liable at all times for the Experts fees and costs following engagement of Zentek Digital Investigations Ltd whether verbally or in writing, and where the Appointer fails to give written instruction for the Expert to cease work.

37. Without prejudice to other Terms and Conditions in this agreement, Zentek Digital Investigations Ltd may at its sole discretion extend the payment period in legal aided cases from 30 days to a maximum of 45 days. The extended period will in any event not be provided unless the Appointer strictly adheres to this agreement.

Sub-Contracting and assignment

38. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party who in the opinion of Zentek Digital Investigations Ltd reasonably is competent for that purpose.

39. Zentek Digital Investigations Ltd shall not be bound to give notice to the Appointer of any such delegation or sub-contracting of the services. Without prejudice to this contract, Zentek Digital Investigations Ltd will use reasonable care to notify the Appointer of any such delegation or subcontractor carrying out the service.

40. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


41. We can terminate the provision of the Services immediately if you:
a) Commit a material breach of your obligations under these Terms and Conditions; or
b) Fail to make pay any amount due under the Contract on the due date for payment; or
c) Are or become, or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
d) Enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
e) Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

42. We reserve all copyright and any other intellectual property rights which may subsist in any goods (all photographs, video recordings, models and other original work created by the Expert) supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

43. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.

44. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

45. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

a) Any indirect, special or consequential loss, damage, costs, or expenses or;

b) Any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims, or

c) Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

d) Any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

e) Any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

46. The Appointer undertakes and agrees not to rely on, or raise any claim for breach of, any representation or variation of these Terms and Conditions which are not agreed as aforesaid by Zentek Digital Investigations Ltd shall not be liable for any representation or variation of these Terms and Conditions that may be made by the Expert or any employee or contractor of Zentek Digital Investigations Ltd except only as may be expressly agreed in writing by the Director of Zentek Digital Investigations Ltd.

47. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

48. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

49. All liability on the part of Zentek Digital Investigations Ltd in respect of obligations under this Agreement shall cause and determine absolutely in the event of the Appointer being in breach of any obligations on the part of the Appointer and the Appointer failing to remedy any such breach within 21 days of any notice of such breach being given by Zentek Digital Investigations Ltd or forthwith in the event of any such breach being incapable of remedy.

Data Protection

50. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire to transfer, store or process personal data of employees of the Customer.

51. The parties agree that where such processing of personal data takes place, the Customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

52. For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the GDPR.

53. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these Terms and Conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Process and refrain from Processing any Personal Data for its own or for any third party’s purposes.

54. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents and sub-contractors or advisors on a strict ‘need to know’ basis and only under the same (or more extensive) conditions as set out in these Terms and Conditions or to the extent required by applicable legislation and/or regulations.

55. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.

56. Further information about the Service Provider’s approach to data protection are specified in its Data Protection Policy, which can be found on our website. For any enquiries or complaints regarding data privacy, you can email Emily Weatherill, Managing Director.

Circumstances beyond a party’s control

57. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either us may terminate or cancel the Services to be carried out under these Terms and Conditions.


58. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

59. Notices shall be deemed to have been duly given:

a) When delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

b) When sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

c) On the fifth business day following mailing, if mailed by national ordinary mail; or

d) On the tenth business day following mailing, if mailed by airmail.

60. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No Waiver

61. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy not stop further exercise of any other right, or remedy.


62. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

63. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the England and Welsh courts.

What they say

We have directed many of our clients towards Zentek Forensics over the years when they require mobile phone analysis, as they have a proven track record and knowledgeable staff. We would not hesitate in recommending them.

Can I take this opportunity of thanking you and your colleagues for your very helpful assistance in this matter.

The service I received from Zentek in general was first class. The report was superb and gave us what we needed.

Rest assured, should I need any computer forensics services in the future you will be my first port of call

Let’s begin the investigation

Please get in touch if you need any of our services. please note that we will not pass any of these details to third parties. We work to strict security protocols and the confidentiality of our clients and cases is of paramount importance to us. We cover the UK, Europe and the rest of the world.